Frequently Asked Questions / FAQ

Monitoring Graphs

Why do I see 50% drop in network throughput on my systems monitoring page?

In April of 2014, we identified a long standing bug where the network monitoring system was double counting packets. This bug was fixed on the 14th of April to all branches.

The result of this fix is that the network monitoring graphs on the Sippy Switch Monitoring page will show a 50% drop in network throughput.

Rates and Routes

Q. How do I upload a Vendor Rate Deck?


In Sippy, a Destination Set is what represents a Rate Deck. You can manage Destination Sets in the Routing/Destination Sets section of your switch..

Q. How do I increase the number of decimal places for rates on Tariffs and Destination Sets


The default number of decimals shown in Sippy is two. You can increase the number of decimal places shown in your system by increasing the Display Precision value in the System Parameters/Web Interface section.

Q. How do I enable Interstate and Intrastate rates on my Tariffs and Destination Sets


Local Calling is disabled by default. You can enable Local Calling for a specific Tariff or Destination Set. For more information please see the Local Calling documentation.


Q. Is my system vulnerable to the "Heartbleed" SSL problem?


The Sippy Switch is not affected by the Heartbleed vulnerability.

Q. How do I change base currency of my environment?


Base Currency can be adjusted in Preferences of ssp-root user:

This can only be done with brand new environment if it does not contain any tariffs, service plans, accounts, etc. In case you want to wipe all data to change Base Currency please contact our Support staff. Alternatively you can use Exchange Rates to convert currencies according to your needs.

Q. CDRs older than 1 year/6 months do not appear on my environment.


Please check Data Retention policies in System Parameters tab:

It might be that CDRs have been removed from database and archived. Please contact Support staff for further restoration.

Q. I get "Another Authentication Rule with conflicting parameters exist" error


There is an existing auth. rule somewhere on your switch with exactly same Incoming CLI/CLD/Remote IP Address parameters. By system design authentication rules must be unique. You can look up for conflicting rule via My Customers -> Account Lookup.

Q. I would like to migrate my environment to new hardware.


0. Send a migration request to our Support staff

1. Our Billing team sends a migration invoice to you;

2. Once invoice is paid, the case is forwarded to support team;

3. Support team installs Sippy Software on the target server;

4. Support team does migration preparation work like data replication setup between current and new servers;

5. Once data is synchronized, the switch-over to new hardware is performed at any time convenient  to you.