Commission Agent Overview
Commission Agent - A Commission Agent is a Customer or
Account that receives a fixed percentage commission from every call made
by the account/any account of some particular customer.
Commission Size, % - the size of the commission, expressed as a percentage. For example, if you want to set 15% of commission, set it as 15.
If a negative symbol, " - " is configured in the commission size, % field, before the commission value, the agent will pay commission to the Account or another customer instead of receiving the commission for their every call.
As a result for the case you assign the Commission agent to an Account, you'd be able to see 2 CDRs:
- cdr for an Account (actual call)
- commission for the customer
For the positive commission size, the cost of the second CDR would be <0 (negative value), which means that this amount of money is added to the customer's balance.
There is a possibility to set the Commission agent only for an account/customer of the same level of hierarchy.
Customer C1 has sub-customer C2-2 and accounts a4, a5 and a6. Sub-customer C2-2 could be configured as the commission agent for the particular account a4 or a5 or a6.
Customer C1 has sub-customer C2-2 and sub-customer C2-1 whereas the last one has sub-customer C3. Sub-customer C2-2 could be configured as the commission agent for sub-customer C2-1, and would get the commission for every call that is placed by a3 account belonging to C3 customer and both a1-a2 accounts belonging to sub-customer C2-1.